Frequently Asked Questions

Everything you need to know about shopping with Charles Mayer

What is the standard shipping timeframe?

Most orders are processed within 24-48 hours. Standard domestic shipping typically takes 3 to 7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

Charles Mayer accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please refer to the specific product description page for details regarding individual item coverage.